Refund policy
Return & Refund Policy
We accept returns only for unused and unopened products if you contact us within 7 days of receiving your order.
Return shipping costs for returns due to customer preference or personal reasons are the responsibility of the customer.
If the product arrives damaged, defective, or incorrect, we will cover the return shipping costs and provide a replacement or refund.
We cannot accept returns or exchanges for products that have been opened, used, or damaged/contaminated due to customer handling.
7-Day Return Policy
Our 7-day return policy applies. You may request a return within 7 days after receiving your product.
To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at:
If your return request is accepted, we will provide a return shipping label and instructions on how and where to send your package. Items returned before requesting a return will not be accepted.
If you have any questions regarding returns, please contact us anytime at:
Damaged Items & Issues
Please inspect your order upon delivery. If the product is defective, damaged, or if you receive the wrong item, please contact us immediately.
We will review the issue and provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Customized products (such as special orders or personalized items)
- Personal care and hygiene products (such as beauty products)
We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have questions about a specific product, please contact us before purchasing.
Exchanges
The fastest way to receive the item you want is to return your current product. Once your return is approved, you can place a separate order for the new item.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that your bank or credit card company may require additional time to process and post the refund.
If more than 16 business days have passed since your refund was approved, please contact us at: